- Millennial patients are used to immediate service available through their smartphones, and medical appointments are no exception, consumerism consultants tell Modern Healthcare.
Why this matters
- Accenture predicts that by 2019, 64% of patients will schedule appointments digitally compared with just 34% in 2016.
- The firm expects the trend to be particularly embraced by large US health systems, which will book most of their appointments through self-scheduling.
- Many patients use an online scheduling service such as Zocdoc, whose goal is to be sure every patient can see a physician within 3 days.
- Some me...