Online scheduling ramping up

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  • Millennial patients are used to immediate service available through their smartphones, and medical appointments are no exception, consumerism consultants tell Modern Healthcare.

Why this matters

  • Accenture predicts that by 2019, 64% of patients will schedule appointments digitally compared with just 34% in 2016.
  • The firm expects the trend to be particularly embraced by large US health systems, which will book most of their appointments through self-scheduling.
  • Many patients use an online scheduling service such as Zocdoc, whose goal is to be sure every patient can see a physician within 3 days.
  • Some me...